Jostens Jobs

JOB TITLE: Customer Care Specialist

LOCATION: SPI Santiago

GENERAL DESCRIPTION OR PURPOSE OF JOB:

This role is responsible for handling Customer phone call, sales/Consumers claims, returns, remakes, repairs, order modifications and handle phone calls with customers as well as processing these into our CRM systems. Requests are received via email through the forms developed for each case. Specialists must have extensive product and processes/procedures knowledge to support any other area like Order Entry and Customer Sevice depending on department needs.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

Item

Responsibility/Function

%Time

1

Processing Sales/Consumers claims, returns, repairs and order modifications

50%

2

Processing Sales/Consumers claims, returns, repairs and order modifications into our CRM systems

30%

3

Training and Education- CCC Blue forms

15%

4

Communication with factory/Art Dept./Order changes

5%

JOB REQUIREMENTS/SPECIFICATIONS: Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.

Required:

• High school graduated

• Full bilingual (English/Spanish)

• 1+ years of experience working in Customer Service roles

• MS proficient

Preferred:

• Experience in Neff Customer Service and/or Order entry